Shaw Millerman

Welcome to my page! I've cultivated a unique set of experiences and skills over more than a decade in customer and sales operations, eight years of concurrent program and project management, complemented by a recent four-year, intensive focus on designing data infrastructure, including focused datamarts, and intuitive dashboards and scorecards. My career is distinguished by my ability to immerse deeply into knowledge domains, articulating and integrating high-level strategy as I work to engineer scalability, conduct root cause analysis, or develop advanced reporting tools and predictive models. My work drives revenue growth, reduces churn, enhances efficiency, and grows profitability, within both the agile world of startups and the structured frameworks of market leaders.

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What I Do

Operational Insights: Driving Revenue Growth through Enhanced Customer Experiences

I turn complex sales and operational data into actionable insights. Beyond analysis, my role involves crafting processes, procedures, technology stacks, and performance metrics that are the pillars of strategic operational planning. This includes streamlining workflows, integrating automation for efficiency, and fostering a culture of continuous improvement to enhance operational agility and efficiency. Simultaneously, my focus remains steadfast on creating high-touch, customer-centric experiences, for a customer-first culture.

Precision Analytics for Business Segments: Tailored Data Mart Solutions

I do whatever it takes to enable a line of business to make data-driven decisions. My role encompasses leading end-to-end data pipeline projects, ensuring precision from the initial collection to the final visualization. I manage the cleaning, validation, and normalization of data, upholding the highest standards of data integrity and security while ensuring regulatory compliance. The well-structured and report-ready nature of third-party software data facilitates the swift and efficient construction of data mart solutions. This efficiency allows me to focus on leveraging my data visualization expertise, transforming well-prepared data into concise, actionable insights. By overseeing the full life-cycle of data, I can achieve what I term 'precision analytics'.

Uncovering Core Business Levers

I focus on revealing the core levers that drive businesses – the vital elements that leaders intuitively understand but often miss in standard reports. Leveraging my experience and conducting diverse stakeholder interviews, I dive-deep to unearth key insights. This approach allows me to pinpoint the true drivers that are the pulse of the business. I ensure these KPIs are not only identified but also seamlessly integrated, empowering leaders to guide their business with enhanced precision. Through advanced data visualizations, I create interactive narratives, enabling executives to engage with their data.

Collaborative and Cross-Functional Leader

I adopt a holistic approach to stakeholder engagement, ensuring that 'stakeholders' encompasses not only those with obvious ties to a project but also those whose insights are often underrepresented. I delve into the history of processes and reports to identify individuals who have previously contributed to their development, acknowledging that those who have 'skin in the game' may extend beyond traditional roles. This ensures a comprehensive inclusion of perspectives, enriching the decision-making process and strengthening outcomes. I also believe that upholding honesty, integrity, and kindness is not merely good practice but a strategic necessity that drives organizational success. My approach is to bring positive energy and a constructive spirit to every interaction, adeptly navigating conflicts and resolving them quickly.

Executive partner, influencer in customer operations and data insights programs

Optimizing data visualizations by managing data processing upstream

Designing and implementing KPIs to measure the success of activities

Specializing in Scalable Processes and Root Cause Analysis